Refund & Cancellation Policy

SrijanSetu records payments through its existing order and Razorpay payment workflow. After a customer accepts a quotation, the customer pays the full quoted project amount upfront through the platform checkout. That payment is held while the project is in progress and is handled according to the existing SrijanSetu payment, completion, and payout workflow.

A customer may request cancellation through the Contact Us page or the relevant workspace/support process. Whether a refund is approved depends on project status, payment status, creator work already started, delivery or handover progress, and any dispute review by SrijanSetu. SrijanSetu should not treat a checkout that was opened and then cancelled as a successful accepted quotation unless payment is verified.

If a creator cannot proceed, or if a project cannot reasonably continue, the customer should contact SrijanSetu with the order details. SrijanSetu may review the project, payment records, workspace communication, and creator/customer inputs before deciding whether a refund, cancellation, replacement arrangement, or other resolution is appropriate.

If payment fails or is cancelled in the payment gateway, SrijanSetu should not mark the quotation as accepted solely because checkout was opened. If money is deducted from the customer’s account but the payment is not successfully recorded by SrijanSetu, the customer should contact SrijanSetu with payment details, Razorpay/payment reference if available, date, amount, and account email. Resolution may depend on confirmation from the payment gateway or bank.

If duplicate payment is suspected for the same order, the customer should contact SrijanSetu with both payment references and related order details. SrijanSetu may verify the payment records and coordinate refund or adjustment for any confirmed duplicate payment according to the payment gateway process.

Refund requests can be raised through the Contact Us page at /contact. Approved refunds are processed through the appropriate payment or administrative workflow available to SrijanSetu. Refund timing may depend on Razorpay, banking partners, payment method, and administrative review. SrijanSetu should avoid promising a fixed refund timeline unless that timeline is formally confirmed by its payment provider and internal process.

Project disputes may involve review of the requirement, quotation, workspace messages, uploaded files, delivery status, completion confirmations, payment records, and support submissions. SrijanSetu may use this information to decide whether cancellation, refund, payout hold, payout release, or another action is appropriate.

For refund, cancellation, failed payment, or duplicate payment concerns, use the existing Contact Us page at /contact and include the order ID, payment reference, amount, date, and a clear description of the issue.